Sugar Sand Resorts - Welcome to Your Vacation!

GUEST RENTAL AGREEMENT

1. Reservations/Keys All reservations must check into the main office located at 127 Harbor Blvd., Suite 11-A, Palmetto Plaza | Destin, FL 32541 ; please follow directions according to your traveling plans. Reservations are encouraged and will be accepted up to one year in advance. Availability & Rates are subject to change without notice. All keys will be picked up at the main office upon check-in and must be returned to the main office at check-out whether they are on-site or off-site units (after hours/office not open—drop off in drop box by office front door). If keys are lost or not returned to office, a fee of $25.00 per key will apply.
   
   
2. Advance Rental Payment A payment of 20% of the total reservation will be paid in advance and must be received within 10 days of initial reservation. If the advance payment is not received within 10 working days, your reservation may be cancelled. If you do not call to cancel your reservation as stated below or do not show up on your reservation date, the advance rent will be forfeited. This advance rental payment will be applied to your rental balance. Minimum advance rental payment will be no less than $200.00.
   
   
3. Administration Fee A non refundable Administration fee of $56.00 is charged on all reservations. This fee is used for processing the reservation, credit card fees, and administration of the reservation.
   
   
4. Rates/Rental Payment Rates are based on location, features and seasons, and are subject to change without notice. For any stay less than three nights, there will be a cleaning charge added to your rate. This fee will vary with each property. The rental payment is due in full, in advance, or on the day of check-in. Cash, traveler’s check, bank money order, or credit card may make payment.
   
   
5. Cancellation of Reservation A $50.00 cancellation fee will be charged on all cancelled reservations as well as the non refundable Administration Fee. Forfeiture of advance payment will be incurred on cancelled reservations within 30 days for weekly and daily reservations and 90 days for monthly reservations of your original arrival date. Refunds will not be given for late arrivals or early departures. There is no refund for early departures other than “Hurricane Warnings” issued by the National Weather Service and MANDATORY evacuation orders issued by county officials. In such cases a prorated amount will be refunded or credited.
   
   
6. Damage Deposit of up to $300.00 to $3,000.00 payable by credit card can be collected at check-in. Payment will not be processed on your card, details of the renters credit card will be held in case of damage or theft to the unit or property. If no credit card is available, there will be a cash deposit minimum of $300.00 to $3,000.00 required. If extra cleaning or repairs are required as a result of your stay, we reserve the right to apply the deposit details or cash deposit to offset the incurred expenses.
   
   
7. Check In/Out Check-in will be 3:00 to 5:00 P.M. Check out will be no later than 10:00 A.M., unless special arrangement are made. This turnover time is for cleaning.
   
   
8. Late night arrivals must call in advance to make arrangement for lock box combination, security gate combination and pick up package including directions and keys to unit or off location properties. If you have trouble with the lock box combination, please call (850) 362-0000. After 5:00 P.M. (central time) is considered late night arrival.
   
   
9. Housekeeping You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. We request that you remember you are staying in someone’s home during your vacation; please treat it with the care as you would your own. If unit is left unusually messy (unwashed dishes, food or garbage left in the unit), or left damaged (stains on furniture or carpet, cigarette burns), we reserve the right to apply the deposit to offset the expense of extra cleaning or repairs.
   
   
10. Linens/Towels/Supplies Units are fully equipped. Although linens are provided, please bring your own beach towels, beach blankets and your own personal toiletries. An initial set up of trash liners, bathroom paper and facial soap is provided upon arrival. Extra supplies needed (including cleaning supplies) are the responsibility of the guest. Upon departure, please place all soiled linens in the tub for house cleaning and place all dirty dishes in dishwasher and run machine. If you leave unit in unusually messy condition, you will be charged a extra cleaning fee outside of the normal cleaning. Moving of any items or furnishings from one unit to another unit is not permitted.
    
    
11. Smoking & Pets NO SMOKING in non-smoking units and absolutely no pets except in pet friendly units. NO EXCEPTIONS.
    
    
12. Family Rental Only No units will be rented to anyone under the age of 25 unaccompanied by a responsible parent or guardian in the unit for the entire stay. Any reservation made under false pretense may be subject to forfeiture of advance rental payments/rental payments or security deposit.
    
    
13. Good Neighbor Policy Many of our rentals are located in multi unit buildings that include short and long term guest and year round residents. All guest and owners are subject to conform to the rules and regulations of the properties. Guest(s) causing excessive noise or any disturbance will be asked to check out immediately with NO REFUNDS. Parking will only be for two vehicles unless stated. If you are bringing a boat/watercraft or RV you must verify that there is appropriate parking on site before arriving.
    
    
14. Guest acknowledges this Guest Rental Agreement in full and accepts all terms upon receipt of this agreement and as of check-in. Guest also acknowledges that Sugar Sand Resorts, LLC is the agent of the property owner and will be paid by the owner. In emergency cases, tenant agrees to be moved to another like kind unit. Agent will not be held responsible for the acts of theft, vandalism or other damages to the guest’s personal property or items left in the unit. All unit reservations are not guaranteed and prices are subject to change without notice. Guest should procure a P.O. box for extended visits. Sugar Sand Resorts, LLC will NOT be held liable for mail delivery to guest.
    
    
15. In case of Emergency Please call (850) 543-3573. Leave name, unit number, contact number and problem. Your call will be return as soon as possible. PLEASE NOTE: In the event you are locked out of your unit after business hours, call the emergency number listed above and an agent will meet you at the main office. A charge of $25.00 will be applied.
    
    THANK YOU FOR CHOOSING ACCOMMODATIONS MANAGED BY Sugar Sand Resorts, LLC, We hope you enjoy your visit in beautiful paradise Destin and have a great vacation making wonderful memories for years to come. Our e-mail address is: stay@sugarsandresorts.com.